I discovered multiple transactions on my Akbank credit card that were made without my knowledge 20 days ago. I immediately contacted Akbank and disputed the charges, providing clear evidence that these expenses were not mine. However, Akbank has not provided any explanation for 20 days! They are not providing any support or responding to my inquiries. The due date for my credit card payment has arrived, yet I still cannot find anyone to address my concerns. It seems I am expected to pay thousands of ₺ in debt that does not belong to me. This is absolutely illegal! Akbank has proven that it is not a trustworthy bank.
On October 6, 2025, at 10:55 a.m., ₺19,999 was withdrawn from my Akbank credit card (moka united/ıtx turke), followed by two additional unauthorized transactions at 10:58 a.m. for ₺498 and ₺1 (plan Exxen), totaling ₺20,498. These transactions were made without my knowledge, and I never received any ...
On March 20, my Akbank credit card was cloned, and a transaction totaling ₺200,000 was made without my authorization. I immediately contacted the bank and had all my cards blocked. However, even after a month, no solution has been offered, and the ₺200,000 transaction has been reflected on my credit...
Money was withdrawn from my Akbank credit card without my knowledge. I also have credit cards from other banks, but I’ve never encountered such an issue with them. This is the second time it has happened with Akbank. I believe Akbank fails to protect its customers’ funds, even though this should be ...
I am an Akbank credit card customer and I noticed an unauthorized transaction on my card with the last four digits 2632. On 04.10.2025, a transaction of ₺9,468 was made through a firm named iyzico-zara.com as an online purchase. This transaction was carried out without my permission and approval, an...
I submitted a spending dispute to Akbank 22 days ago, and I have yet to receive any updates—no messages, no emails, no explanations at all. ₺13,000 was taken from my credit card, and while the bank had no problem processing that transaction, they seem to disappear when it comes to addressing the iss...
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