I had previously wanted to cancel my Akbank Axess Platinum MC credit card (last 4 digits: 3376) because it no longer offered advantages compared to rival banks. At that time, when I called customer service, the representative convinced me to keep the card open. I specifically stated that I did not want to pay fees such as the card membership fee, and I was assured that if such a fee appeared, I could call and they would cancel it. Based on this assurance, I did not close my card. However, I saw that my September 2025 statement included a card membership fee of ₺1,149.50. On 27.09.2025, I called customer service, and a representative named Mr. V***** spoke to me harshly and said only half of the fee could be refunded. Despite the bank’s promises, charging the full fee and the representative’s attitude disturbed me greatly. I request a full refund of the card membership fee and expect Akbank to keep its word and resolve my grievance.
On 15/09/2025, I noticed a fee of ₺1,149.5 charged under the name “membership fee” on the statement of my Akbank Axess credit card (last four digits: 0202). I actively use my card, and I would like to note that this fee has been charged for the first time. I am a customer of the Bartın branch, and I...
As a salary customer of Akbank, I was charged a ₺1,149.50 annual credit card membership fee on April 20, 2025, for my Axess Platinum credit card ending in 0917. During my call with customer service, I was told that only around ₺575 of this fee could be refunded as Chip Para, while the remaining amou...
On 08.08.2025, an annual membership fee of ₺1,149.50 was charged to my Axess credit card. I had been regularly using my Axess card for about a year, and even the installments for my annually renewed home insurance from Akbank were processed through this card. I contacted customer service three times...
I request the cancellation and refund of the ₺1,149.50 membership fee charged to my Akbank Axess Credit Card ending in 1777 on 01.03.2025, in accordance with the relevant legal provisions and without any additional conditions. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 20...
I am a customer of Akbank. On March 7, 2025, a credit card membership fee of ₺1,016.00 was charged to my Akbank Axess Gold Mc credit card ending in ****4423. I request the cancellation of this annual membership fee of ₺1,016.00 in accordance with the legal provisions below, without any additional co...
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