On the 09.01.2025 Erzincan-Ankara Ajet flight (AJET 4151, 14:15), I had an argument with Host K*** E*** regarding my cabin baggage. After asking for help and sitting down, Mr. K*** responded in a way I found confusing, saying we should take the baggage together. I got up, thinking he would place it elsewhere, and mentioned the empty space in front of my seat, but he insisted we do it together despite the crowded aisle. When I asked about his behavior, he said they help the sick and elderly but are not required to place everyone's baggage. I explained I asked for help because I couldn’t carry it, yet he continued rudely, stating that if it weighed over 8 kg, it wouldn’t be cabin baggage. When I requested his name, he initially refused to provide his surname, saying I could complain. Another host later provided his surname after takeoff, and Mr. K*** repeated his stance without apologizing. Upon landing, Cabin Chief M*** D*** approached, apologized on behalf of K***, and explained that he was new and part of an influx of new staff. As someone with 17 years of frequent travel experience, I have never encountered such behavior before. I believe Ajet must train its staff on job responsibilities, customer service, and appropriate behavior. I would appreciate being contacted about this issue. Hacer Ö*** 0530313****
On March 29, 2025, I flew from Medina to Sabiha Gökçen Airport with AJet, ticket number 20424221932470. Although my cabin-size luggage had traveled in the cabin without issue on the outbound flight, I was forced in Medina to check it in as hold baggage—despite repeatedly explaining it qualified as c...
On December 27, 2024, I flew with Ajet from Ankara to Şanlıurfa. Upon arrival at Şanlıurfa GAP Airport, I discovered that my luggage was damaged. When I reported this to the Damaged-Baggage section, a report with the number GNYVF10917 was issued. However, I was informed that they couldn't provide a ...
The worst flight experience of my life – I will NEVER fly with AJet again! On March 31, 2025, I was scheduled to fly from Düsseldorf to Istanbul on flight VF026. Just as we were about to take off, all passengers were suddenly told to disembark and collect their luggage because police reportedly noti...
On February 2, 2025, at 13:15, I traveled on flight VF46 from Stuttgart to Istanbul Sabiha Gokcen with PNR 22HB0T under the name H*** D***. I had already checked in online at your Germany office. When I arrived to drop off my luggage, the staff included the weight of my PC bag in the total baggage a...
On December 8, 2025, my Ajet (AnadoluJet) flight VF3187 from Diyarbakır (DIY) to Sabiha Gökçen (SAW), for which I held an Ecofly ticket under PNR 3Y85D4, was first delayed and then cancelled. At 08:27, I was informed via SMS about these changes. In the notification sent to me and in their later resp...
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