After arriving at Istanbul Airport (IGA) on a recent Air Montenegro flight, I retrieved my luggage only to find one of the wheels completely broken. This isn’t the first time I've faced mishandling—on a previous trip, my suitcase cover had been entirely removed and tossed beside my bag without any care.
As someone who travels frequently, I’ve noticed a pattern: my bags are consistently returned damaged. It's extremely frustrating that a company entrusted with the safe transportation of passengers and their belongings repeatedly fails to treat luggage with basic care.
This level of negligence by the ground crew and baggage handlers is unacceptable. I strongly urge Air Montenegro to compensate me for the damage caused and to ensure better training and accountability for baggage handling staff moving forward. This pattern of mistreatment must stop.
I flew with Air Montenegro on a return flight from my Jolly Tour package (reference number TA-2412WPGY), which took place from January 3 to January 5. During the return trip, none of the passengers' luggage was loaded onto the plane. We were informed the next evening that our bags had finally arrive...
On my Buta Airways flight from Baku to Istanbul, my luggage arrived in a severely damaged condition. When I collected it at baggage claim, I immediately noticed that the lock was broken, the bottom was cracked open, and the wheels were no longer functional, making the suitcase impossible to use. I ...
Over the past year, I’ve flown with Air Montenegro four times—and not once have I boarded a flight on time. Every single trip was delayed beyond the scheduled departure time. This has become a recurring pattern, and it’s unacceptable. Even airlines in Turkey that are known for poor service have mana...
I expected far better from Emirates, but I’m deeply disappointed. We checked in three suitcases in perfect condition. By the end of our trip, two of them were returned completely broken. At Istanbul Airport, we were sent to Çelebi, the ground services company Emirates works with. The woman handling ...
On July 23, 2025, I traveled with China Southern Airlines flight CZ8065 from Guangzhou to Istanbul. Upon arriving at Istanbul Airport, I discovered that the wheels of my suitcase had been broken during the flight. Immediately, I reported the damage to Çelebi Ground Services at the airport, and they...
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