On March 15, 2025, at around 4:21 AM, I was browsing Agoda.com to check hotels in Antalya for an upcoming trip. I clicked on the "next step" button to see if installment payments were available but did not proceed with the final booking confirmation.
A few minutes later, I received a bank notification stating that 44,976₺ had been charged to my credit card by Agoda.com Mercure. When I checked my Agoda account, I was shocked to see that a reservation (No: 1569590224) had been made without my consent. I immediately canceled the booking, but Agoda displayed a "no refund" message.
I contacted my bank, and they confirmed that no SMS approval or authentication was requested for this charge. They flagged it as a potentially fraudulent transaction and, upon my request, canceled my credit card. However, the 44,976₺ charge still appears on my statement.
Agoda offers no proper customer support, making it nearly impossible to resolve such issues.
On March 12, 2025, at around 11:30 PM, I was browsing Agoda.com to check hotel prices for my planned trip to Italy. I clicked on the “next step” button just to see the full price details. Before the page even loaded, I immediately pressed the back button. I never reached the final "book now" confirm...
On February 17, 2025, at 14:23, I received an email from Agoda confirming a hotel reservation (Booking No: 1538846340). Since I had not made this reservation, I immediately contacted the hotel to verify the details. However, the hotel had no record of any booking under my name. Just five minutes la...
I frequently use Agoda for travel bookings, but my recent experience has been disappointing. For my stay from November 28-30, 2024 (ID: 1356622044), I noticed two separate charges for the same hotel. The payment for the stay was processed on November 23, 2024, but an additional charge of ₺5,615 was ...
I entered my credit card details on Agoda just to view the final price with taxes included. To my shock, they charged my card without my consent, without asking for approval or sending a confirmation code! I tried to cancel immediately, within seconds, but there was no resolution. Reaching customer ...
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