On March 12, 2025, at around 11:30 PM, I was browsing Agoda.com to check hotel prices for my planned trip to Italy. I clicked on the “next step” button just to see the full price details. Before the page even loaded, I immediately pressed the back button. I never reached the final "book now" confirmation step.
A few minutes later, I was shocked to receive a bank notification stating that ₺32,090.10 had been charged to my credit card by Agoda.com Mercure. When I checked my Agoda account, I saw that a reservation (No: 1567130776) had been made without my consent. Panicked, I clicked on "cancel reservation", only to be met with a "no refund" policy.
I immediately called my bank, questioning how my card could be charged without SMS approval or consent. The bank considered this a suspicious transaction and, with my approval, canceled my credit card. However, the ₺32,090.10 charge still appears on my statement, and my bank seems unwilling to intervene.
On March 15, 2025, at around 4:21 AM, I was browsing Agoda.com to check hotels in Antalya for an upcoming trip. I clicked on the "next step" button to see if installment payments were available but did not proceed with the final booking confirmation. A few minutes later, I received a bank notificat...
On February 17, 2025, at 14:23, I received an email from Agoda confirming a hotel reservation (Booking No: 1538846340). Since I had not made this reservation, I immediately contacted the hotel to verify the details. However, the hotel had no record of any booking under my name. Just five minutes la...
On March 11, 2025, I made a hotel reservation through Agoda, but I canceled it immediately. Shortly after, I received an email confirming my refund had been processed. However, despite this confirmation, the money never appeared in my bank account. I immediately contacted my bank, and they confirme...
I entered my credit card details on Agoda just to view the final price with taxes included. To my shock, they charged my card without my consent, without asking for approval or sending a confirmation code! I tried to cancel immediately, within seconds, but there was no resolution. Reaching customer ...
On September 5, 2025, at 00:17, a charge of ₺16,688.06 was made on my Garanti Bonus MasterCard ending in 9037 through your platform. I want to make it absolutely clear that this transaction was not made with my knowledge or consent. For security reasons, all of my cards have since been blocked. I i...
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