Charged Twice for My Hotel Stay – Can't Reach Agoda for Refund

Kutay
Kutay
Agoda
October 17, 2024 1:21 AM119

I’ve been charged twice for my hotel stay, with the same amount taken two days apart. When I tried to contact Agoda, there’s only an option to message them, and they don’t help unless there’s an active reservation. How am I supposed to get information—make a new reservation just to ask for a refund? This is ridiculous! I need to know how I’m going to get my money back, but I can’t reach anyone for help. Agoda, please sort this out immediately and refund the extra charge. This lack of support is unacceptable!

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