I’ve been charged twice for my hotel stay, with the same amount taken two days apart. When I tried to contact Agoda, there’s only an option to message them, and they don’t help unless there’s an active reservation. How am I supposed to get information—make a new reservation just to ask for a refund? This is ridiculous! I need to know how I’m going to get my money back, but I can’t reach anyone for help. Agoda, please sort this out immediately and refund the extra charge. This lack of support is unacceptable!
I made a hotel reservation through Agoda for tomorrow and have already paid, but the hotel says they never received the payment and my booking isn’t confirmed. Agoda claims they didn’t pay the hotel either, leaving me stuck in the middle. I urgently need this issue resolved because the hotel is refu...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
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