Agoda Poor Customer Service
Poor Customer Service from Agoda.com and Hotel 1936. I am writing to complain regarding the poor customer service I experienced when attempting to make a date change to my booking through Agoda.com and Hotel 1936. I wanted to make two bookings through Agoda.com for a stay at Hotel 1936 on 14th-20th August and 20th-21st August as the guest would like to extend the stay day. Unfortunately, I made a mistake in my 2nd booking dates 19th-20th and needed to change the second booking from 19th-20th August to 20th-21st August. When I contacted both Agoda.com and Hotel 1936 to request this simple date change, I was met with an unacceptable lack of assistance and coordination between the two parties. The hotel staff instructed me to contact Agoda, stating they could not make the change. When I called Agoda, their customer service representative told me the hotel would need to make the change, leaving me stuck in the middle. After multiple attempts to resolve this issue, both Agoda and the hotel refused to change the booking date, even though this was clearly a mistake on my part and not a full cancellation. I find this to be an unreasonable policy, especially given the lack of cooperation between the two companies. As a long-time customer of both Agoda.com and Hotel 1936, I am deeply disappointed by this experience. I expect a higher standard of customer service, especially when dealing with a simple booking adjustment. The inability of your companies to work together to find a solution for the customer is unacceptable. I request they provide a satisfactory resolution which I simply just want to adjust one night for my 2nd booking.
