Agoda Fails to Confirm Lombok Airport Transfer Leaving Passenger Stranded

I booked an airport transfer via Agoda from Tetebatu in Lombok to the airport for 17 August and fully paid SGD 47.49 in advance. The day before the transfer, I tried to contact the local activity operator to confirm the pickup time and details, but received no answer at all. Because my flight date was a public holiday, I was very worried about possible road closures and whether the transfer would actually take place. I wrote to the operator and also contacted Agoda support, but neither the operator nor Agoda replied in time. Agoda currently has three emails from me about this issue and none of them have been answered. The operator finally replied approximately 14 hours later, but by then I had already been forced to find and pay for an alternative way to reach the airport so I would not risk missing my flight. Since the lack of response from both the operator and Agoda made the booked transfer effectively unusable and I had to arrange my own transport, I am requesting a full refund of SGD 47.49 for this transfer booking under reservation ID 2034357490. I kindly ask for my refund to be processed as soon as possible and for a written response regarding this complaint.