I opened an account on Agoda.com, added my credit card information, and later decided to delete the account. Despite successfully deleting my account, I was shocked to find that Agoda still charged my card on March 28, 2025. This charge was made after my account was closed, which is completely unacceptable and raises serious concerns about how securely Agoda handles user data and payment methods.
I am attaching a screenshot of the unauthorized transaction as proof. There was no booking made, no confirmation email, no receipt—just a charge that should have never happened.
I demand an immediate refund of the full amount that was withdrawn and a clear explanation of how Agoda allowed a charge to go through on a deleted account.
Agoda must fix this issue and ensure that when users delete their accounts, all stored payment methods are permanently removed. I’m incredibly disappointed and expect this matter to be resolved without delay.
I created an account on Agoda.com and later saved my credit card to it. Although I deleted my account afterward, a charge was still made to my credit card. I did not make any reservations or authorize any payments after deleting the account. This situation makes me feel uneasy about the security of ...
I booked a hotel through Agoda, and the payment terms clearly stated: "No payment required until May 3, 2025. If not canceled, payment will be deducted on May 4, 2025." However, after updating my credit card details, Agoda immediately charged my card, completely disregarding their own stated policy...
On March 11, 2025, I made a hotel reservation through Agoda, but I canceled it immediately. Shortly after, I received an email confirming my refund had been processed. However, despite this confirmation, the money never appeared in my bank account. I immediately contacted my bank, and they confirme...
On February 17, 2025, at 14:23, I received an email from Agoda confirming a hotel reservation (Booking No: 1538846340). Since I had not made this reservation, I immediately contacted the hotel to verify the details. However, the hotel had no record of any booking under my name. Just five minutes la...
Agoda charged my credit card without my authorization, and I have been unable to reach customer service in any way. This is completely unacceptable! I later discovered that my personal information was shared, and a reservation was made in my name on another site. How is this even possible? I demand ...
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