I booked a hotel through Agoda, and the payment terms clearly stated:
"No payment required until May 3, 2025. If not canceled, payment will be deducted on May 4, 2025."
However, after updating my credit card details, Agoda immediately charged my card, completely disregarding their own stated policy. This was not authorized, and I was not notified of any changes beforehand.
To make matters worse, the amount charged to my card is higher than the original booking price! There is an unexplained price difference, and I am unable to contact Agoda’s customer support to resolve this issue.
I demand that Agoda refunds the early payment and charges my card on the correct date as per their policy. Additionally, the price difference must be corrected immediately. Agoda needs to honor the terms they promise to customers instead of making unauthorized deductions!
I booked a hotel through Agoda and paid the full amount upfront. Later, I noticed that my reservation included a “Free Cancellation” option. According to the written policy, I could cancel without any charges as long as I did so before May 8, 2025. I canceled within the allowed time frame, yet Agod...
On February 17, 2025, at 14:23, I received an email from Agoda confirming a hotel reservation (Booking No: 1538846340). Since I had not made this reservation, I immediately contacted the hotel to verify the details. However, the hotel had no record of any booking under my name. Just five minutes la...
I opened an account on Agoda.com, added my credit card information, and later decided to delete the account. Despite successfully deleting my account, I was shocked to find that Agoda still charged my card on March 28, 2025. This charge was made after my account was closed, which is completely unacc...
While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has b...
I booked a vacation through Agoda to stay at Ma Biche Kemer By Werde Hotels from July 2–6, 2025. My reservation number is 1591237044. I used Agoda’s “Book Now, Pay Later” option, and just recently tried to make the payment early to avoid any issues at check-in. But to my shock, my credit card was ch...
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