DistroKid Has Not Paid My Royalties Since March

I am using a DistroKid label plan and have been experiencing serious problems with missing royalties. Since March of this year, the royalties for my releases have either not been paid or have been much lower than expected across all stores and platforms. For more than five months I have not received any response from DistroKid regarding this issue, despite waiting for a resolution and expecting feedback. During this period, my account has not been corrected and the royalty situation remains unclear. I request that DistroKid urgently review my account, calculate and pay all missing or incorrectly paid royalties in full, and fix my account so that it reflects accurate royalty reporting and normal operation from now on. I also expect a clear written explanation of what went wrong and how it will be prevented in the future.