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Agoda Canceled My Phuket Reservation After Confirmation and I Already Bought Flights

October 21, 2024 11:01 PM147

I booked a trip to Phuket through Agoda. A few hours after getting a confirmation email, the ticket was canceled without my permission. The hotel made a mistake with the exchange rate, which is not my fault. I had already bought my plane tickets based on the guaranteed reservation, so this last-minute cancellation has been a real pain. I expect Agoda to quickly fix this problem because it is their job to make sure everything is correct, including the prices, before confirming reservations. Unfortunately, I have plane tickets but no place to stay. I'm waiting on Agoda to fix this.

October 22, 2024 2:00 PM (14 hours after complaint)

Due to security and compliance purposes, we have emailed the registered email address from the Booking ID you provided. Please kindly check your email and reply to it, so we can assist you further.

İlker
October 22, 2024 2:20 PM

It appears that the text you provided is already in English. If you need help with anything else, please let me know!

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