Agoda Booking Fiasco - Canceled Reservation & Lost Deposit!
I made a hotel reservation in Vienna through Agoda (Reservation # 1193450908). The hotel charged a 100 Euro deposit to my card and then emailed me saying they couldn't collect the remaining balance for the reservation. I increased my credit card limit and emailed them back. However, I suddenly received an email from Agoda stating that the reservation had been canceled. The Agoda website also says "Canceled by You." I never requested a cancellation and am now facing a big problem.
I am left without a hotel and they still have my 100 Euro deposit. Please help me resolve this issue!
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and respond to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email. ^Sienna
