I recently had an Agoda credit refunded to my account after a canceled booking, but now, it has suddenly disappeared without any explanation. I was about to use it when I noticed that the balance was gone. This is extremely frustrating and unacceptable!
I have faced multiple issues with Agoda before, but this is the last straw. I need a clear explanation of what happened to my balance and a full refund immediately. If this issue is not resolved promptly, I will stop using Agoda altogether.
I demand an urgent resolution—where did my money go, and why was it taken without notice? Please fix this issue now.
On March 11, 2025, I made a hotel reservation through Agoda, but I canceled it immediately. Shortly after, I received an email confirming my refund had been processed. However, despite this confirmation, the money never appeared in my bank account. I immediately contacted my bank, and they confirme...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I booked a hotel through Agoda, but when I arrived at the hotel, they told me that my reservation was not showing up. Despite this, my credit card was charged. When I checked the app, there was no record of the reservation either. This is very frustrating as I trusted Agoda for my travel plans. I’m ...
I booked a hotel through Agoda, and the payment was successfully processed. However, the hotel claims they never received my reservation in their system, leaving me stranded without a room. Despite paying, I was told there’s no refund, and I’ve been unable to get any help from Agoda’s customer servi...
I made a hotel reservation through the Agoda app, initially selecting the free cancellation option. Later, I decided to cancel the booking, and Agoda informed me that they would submit the cancellation request to the hotel for approval. The hotel approved the full refund, but it has now been 10 busi...
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