Xolvie Resolution Specialist November 27, 4:15 pm
If Aegean Airlines loses your checked baggage, first go immediately to their baggage-service desk at the arrival airport (or final airport if you had connections) and report the loss before leaving the airport.
Make sure to give them your baggage tag (barcode) along with your contact and flight details, and keep a copy of the report/reference number — this becomes essential for follow-up.
While waiting, if you have to buy essential items (like toiletries or clothes), keep all receipts: Aegean can reimburse “reasonable expenses” if your baggage is delayed or lost.
If Aegean can’t locate your bag after 21 days (or the period they set), consider filing a complaint on Xolvie to raise awareness about the issue and find solution.
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