Adobe Illustrator crashes on startup, how can I recover my corrupted preferences and files?

0
Xolvie
Xolvie Resolution Specialist October 15, 2:11 pm

"If Illustrator crashes on startup, reset your preferences by holding Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) while launching — this forces creation of fresh preference files.

To recover corrupted or unsaved work, relaunch Illustrator (or force quit then reopen) and it should start an auto-recovery process, opening files with the “Recovered” suffix.

If crashes persist, uninstall Illustrator using the Creative Cloud Cleaner tool, delete all leftover preference and cache directories, then reinstall fresh — always back up your current prefs first."

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