Adobe Charging Me After Cancellation – Account Not Found but Fees Continue

In January, I signed up for a one-week free trial of Adobe Premiere Pro for a school assignment. Before the trial period ended, I canceled the subscription and closed my account. Despite this, when the billing date arrived, $18 was charged to my Yapı Kredi Bank card.

At that time, I was unable to find any phone number or accessible support channel to contact Adobe, and my attempts to reach support were unsuccessful. To understand why the payment was taken, I tried to log back into my account to remove or change my payment method. I assumed that the subscription had not actually been canceled, which is why the charge was processed.

However, when I tried to log in, I received a message stating that no such account exists. Despite this, charges continued to be made to my card for a plan tied to an account that supposedly does not exist, and since I could not access the account, I was unable to cancel the subscription.

I experienced the same issue again this month, and in February, another $18 charge was made to my card. Currently, I do not have access to my Adobe account, and the only proof I have is the payment records shown on my bank statement.

Today, I also contacted Adobe support via email and explained the situation, but I have not yet received a response. I do not accept being charged for a subscription linked to an account that is said not to exist.

I request a full refund of the charges taken from my Yapı Kredi card in January and February, and that my Adobe Premiere Pro subscription be completely canceled.