Xolvie Resolution Specialist February 13, 3:03 pm
If you paid an AddCar deposit that still hasn’t been returned and you want your money back;
Gather proof;
• Screenshot/receipt of deposit payment
• Bank/card statement showing the charge
• Any email/chat where return was promised
• Note dates and amounts
Contact AddCar Support immediately;
• State clearly:
– Deposit hasn’t been returned within the expected timeframe
• Provide:
– Booking/contract number
– Account email
– Deposit amount and date
• Ask them to:
– Confirm why it hasn’t been returned
– Provide a specific refund date
– Send written confirmation
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
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