AddCar charged unexpected fees on pickup, how can I dispute these extra charges?

If AddCar charged unexpected fees on pickup and you want to dispute the extra charges;

Check what you were originally charged;

• Look at your booking confirmation/invoice
• Note:
– Daily rate
– Included extras (insurance, mileage, etc.)
• Screenshot the original price and terms

Identify the unexpected fees;

• On the pickup receipt, note each extra charge:
– “Administrative fee”
– Fuel charges
– Insurance add-ons
– Damage protection
– GPS / extras
• Screenshot the pickup invoice showing fees

Compare against what was promised;

• Mark which fees were not disclosed before pickup
• Note any verbal promises (if you were told something different)

Contact AddCar support immediately;

• State clearly:
– You were charged fees that were not disclosed at booking
• Provide:
– Booking reference
– Original invoice
– Pickup invoice with fees

• Ask them to:
– Explain each charge
– Remove the unauthorized fees
– Refund the extra amount

If it still isn’t fixed;

Consider posting a complaint on Xolvie to push for resolution.