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7Slot Refuses to Close My Account Without ID and Card Photos

December 11, 2024 5:11 PM38
Mehmet's Thank You Message
Even though I have provided the information for the 7-slot application, they are not canceling my membership. I want a solution; there is no problem that should be dragged out this long. I have given the cancellation information, and they keep prolonging it. Their aim is not to cancel the membership. I want to seek my rights through legal means. Please help.

I want to close my 7Slot account, but they keep making excuses and won’t proceed without requesting photos of my ID and credit card. I’ve emailed them multiple times, but they refuse to close the account unless I provide this sensitive information.

I am not comfortable sharing my ID and card details, as it feels like a breach of trust and unnecessary for account closure. This is a clear sign of poor customer service and lack of transparency.

I demand that 7Slot immediately closes my account without requiring personal documents. Customers should not have to compromise their privacy to take such a simple action. Please address this issue promptly and improve your process.

Mehmet
December 29, 2024 4:18 PM

Even though I have provided the information for the 7-slot application, they are not canceling my membership. I want a solution; there is no problem that should be dragged out this long. I have given the cancellation information, and they keep prolonging it. Their aim is not to cancel the membership. I want to seek my rights through legal means. Please help.

February 6, 2025 5:27 PM (1 month after complaint)

Hello! We are sorry for the negative experience you had on our site. I will do my best to resolve your issue. I have checked your account and closed it. If you think your issue is resolved, you can support us by providing positive feedback. Thank you!

Mehmet
June 2 12:41 PM

Thank you for closing my account.

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