I Face Frozen 1xBet Account After Winning ₺250,000 With No Justification

When I attempted to withdraw my ₺250,000 winnings from 1xBet after a successful bet on a match result, my account was suddenly frozen under the vague excuse of “security reasons.” I was given no clear explanation. To comply, I submitted every single document they requested: a photo of myself holding a blank paper with the date and complaint written on it, along with front and back copies of my national ID card. Despite providing these documents multiple times, my account remained blocked, and each time a new excuse was given instead of resolution.

I reached out to customer service over 25 times via email, but none of my emails received a response. When I attempted to use live chat support, I was repeatedly told, “We cannot help you, please wait for an email response.” This cycle left me completely unable to access my account. I cannot place bets, and most importantly, I cannot withdraw my rightful winnings.

Previously, when my winnings were small, I never encountered such issues. However, the moment I earned a larger amount, my account was unfairly blocked without any contract terms, rules, or written justification being shared with me. My registered account information is a.**** and my customer ID is 125480199.

I demand that 1xBet immediately unblock my account, pay out the full ₺250,000 owed to me without delay, and put an end to this unprofessional and dismissive behavior from customer service.