1xBet Settles Winning Over 2.5 Goals Bet as Lost

I am writing to report an issue with my 1xBet account regarding a wrongly settled bet and to request that it be corrected and paid out. On 10 February 2026, I placed a single bet on the match between Avenida and Guarany Bagé using the 1xBet mobile app from Nigeria. My selection for this match was “over 2.5 goals”. The match ended with a final score of 2:1, which clearly means a total of 3 goals and should therefore be a winning bet. However, in my 1xBet account this bet was incorrectly marked as lost. The bet slip ID for this wager is 77136403913, and the expected winning amount is 12,800. I have not been able to contact customer support through the app and therefore I am submitting this complaint to request a review of this specific bet. I kindly ask that you check the result of the Avenida vs Guarany Bagé match on 10 February 2026, correct the settlement of bet slip 77136403913 to “won”, and pay the corresponding amount of 12,800 into my 1xBet account balance as soon as possible.