1xBet Manipulated My Winning Wager
Dear 1xbet Customer Support, I am writing to express my serious concern and dissatisfaction with the outcome of a recent bet I placed on your platform. The bet in question was related to a UEFA match, and despite the official UEFA page confirming that my bet was a winning one, 1xbet has inexplicably marked it as a losing bet. Here are the details of the bet: - **Bet ID:50999291299 - **Match:** Italy vs Albania - **Date of Bet Placement: 15.06.2024 (21:38) Turkish time Upon checking the official UEFA website, it is clear that the result of the match aligns with my bet, thereby qualifying it as a winning bet. However, the status on my 1xbet account incorrectly reflects this as a loss. This discrepancy has caused me significant frustration and concern regarding the integrity and reliability of your betting platform. As a loyal customer, I trust 1xbet to ensure that bet outcomes are handled accurately and transparently. This error not only affects my financial standings but also undermines my confidence in your services. I kindly request that you: 1. Review the details of my bet and the official UEFA match result. 2. Correct the outcome of my bet to reflect the official result. 3. Update my account accordingly with the winning amount. 4. Provide an explanation for this error and what steps will be taken to prevent such issues in the future. I expect this matter to be resolved promptly and look forward to your swift response. Should there be any need for further information or clarification, please do not hesitate to contact me. Thank you for your immediate attention to this matter. Sincerely, ALTAN AKA Account no : 9772331 Altanak*****@hotmail.com +***313753656