1xBet Failed to Credit My $2,831 Bank Transfer Deposit

I am a user with ID 420891**. On January 15, 2026, at 4:11 PM, I made a bank transfer deposit to my 1xBet account in the amount of $2,831. Only one legitimate bank transfer was made through my bank, and the reference number for this transaction is 11196**. Despite the passage of time and my submission of the payment receipt, this amount has still not been credited to my account, and the transaction continues to appear in the system as a “failed deposit.”

Although I reported this issue to 1xBet live support, I was only told that the problem would be resolved within three days. However, even after this stated period passed, no concrete result or clear explanation has been provided. I would like to emphasize that this amount represents a single, real bank transfer and that the funds are still unusable and pending.

I request that the $2,831 I transferred be credited to my 1xBet account in full, without any deductions, and that I be provided with a clear and written explanation of why this transaction is being shown as a “failed deposit.”