VIP Account Locked After KYC - Immediate Access Request

I hold a VIP account with 1win, and immediately after submitting my passport for KYC verification my account was locked without any clear explanation. Since that moment, I have been unable to log in, I constantly receive a login error, and I cannot access any features of my account. As a result, my VIP balance of 45,000 USD is currently frozen and completely inaccessible to me. I contacted 1win live chat support about this serious issue, but instead of real assistance I only received what appeared to be a broken automated bot response. My screenshots were ignored, and support repeatedly requested visual confirmation without providing any proper human review or meaningful explanation. Despite my attempts to cooperate, the situation has not improved and my account remains locked. I expect 1win to urgently restore access to my VIP account after a proper manual review of my submitted passport and KYC documents, and to unfreeze my 45,000 USD balance so I can access and manage my funds. I also request a real human compliance review instead of automated bot replies, together with a clear and detailed explanation of why my account was locked immediately after verification. Finally, I expect this matter to be handled by a competent customer support agent and resolved as a priority, given the substantial amount involved and the ongoing restriction on my account.