I am writing regarding a problem with my 1win account, specifically with KYC verification and a bank transfer withdrawal of ₹25,000 that has been pending for about 6–7 days without any resolution. I requested a withdrawal to my bank account, but the status has remained pending for days. After I emailed 1win support about this, they sent me a KYC link. I clicked the link and completed the KYC process using my PAN card, but the system showed that my selfie did not match. There is no clear explanation of why it failed, and there is no option on my side to retry the selfie or restart the KYC. Despite this, my withdrawal is still not successful. I contacted support again, including via other channels, but instead of helping, they just kept telling me to email them and then sent me the same KYC link again and again, without any real solution or detailed response. I am stuck in a loop where I cannot complete KYC properly, and my money is held in a pending withdrawal. I request that my KYC be manually reviewed and verified. I am ready to provide clear pictures of my documents and a live selfie if needed. After manual verification, I expect you to remove the withdrawal restrictions on my account and process my bank transfer withdrawal of ₹25,000 without any further delay.
I am a user of 1win with account ID 56001*** and I am facing a serious problem with my withdrawal. On 30-12-2025 I requested a bank transfer withdrawal of 10,000, but the withdrawal keeps going into pending status again and again, even though my KYC has already been verified. When I contacted your c...
I have been using my 1win account from India for about six months on my iOS device without any issues until today. Earlier today, I placed a withdrawal request for ₹2,416 from my 1win balance and then contacted 1win support by e‑mail. They asked me to complete KYC, which I did as requested and submi...
My 1win ID is 321359***, and I haven’t received my withdrawal in my bank account. On November 4 at 8:06 a.m., one of my withdrawals got stuck. I made four withdrawal requests of ₹50,000 each, but only three were successfully credited. I’ve already submitted three tickets about this issue, but I have...
I am writing regarding a serious problem with my general 1win account verification that is preventing me from accessing my own money. I am using 1win from India and, for the last day, I have been unable to complete the verification process, so my withdrawal is blocked. Because of this, I currently c...
