Unexplained Balance Disappearance And Unauthorized Activity On 1win
I experienced the unexplained disappearance of my account balance after a refunded bet, along with unauthorized actions in my 1win personal account, including a withdrawal attempt and an email change that I did not initiate. Despite completing full KYC verification, the funds were not returned, and no technical logs or transparent explanation were provided by 1win support.
Hello! Our specialists are clarifying the information regarding your question. We will be happy to help you solve the problem as soon as we fully understand the situation.
Hello! We understand the inconvenience this situation has caused. After the bet was returned, a similar amount was sent for withdrawal, but the withdrawal was canceled on your part, and the funds remain in your account. Your account has passed verification, and your email has been updated. In accordance with the User Agreement, the account owner is solely responsible for the security of the data used to access the account (login, password, other means of authorization). The final decision and any clarifications will come from the Security Service after their investigation.
