My Voucher Not Reflecting
On 10 June at 19:24 I deposited a 50 voucher into my 1win account using a voucher code. Since then, the deposit has not reflected in my balance and the status is only showing as “pending” so I have been unable to play. I contacted your customer support, but they told me they do not know what is happening and that I should wait for 2 hours. Despite this, my balance is still not updated and the situation is very frustrating because my money is stuck and I cannot use it. I request that you urgently investigate this pending voucher deposit and immediately credit the 50 to my 1win account balance so that I can play without further delay.
Hello. We understand why this situation is frustrating, especially when the voucher remains pending and the balance has not updated yet. We have sent you an email with details regarding your request. Please check your inbox and provide a video showing the voucher being entered on our website, along with a screenshot of the voucher itself. As soon as we receive these materials, we will continue the review.
