Missing Withdrawals Falsely Marked As "Successful"
I am a registered 1win user with the username “John” from the United States, and I am filing a formal complaint regarding the non-payment of two withdrawal requests. On June 6, 2026, I initiated two separate withdrawals from my 1win account: one for $3,011 via USDC (TRC-20) at 8:09 am to the wallet address starting with TWnbEb and ending with Wf, and another for $3,629 via Cash App at 11:15 am. In the 1win transaction history, both of these withdrawals are shown with a green “Successful” status, and the total amount of $6,640 has been deducted from my internal 1win balance. Despite this, the funds have not arrived in my crypto wallet or in my Cash App account. This situation creates the impression that the platform is marking these withdrawals as completed without actually processing the payments externally. I request that the finance department urgently and manually review these two specific withdrawals, provide valid external transaction IDs (TxID) or proof of transfer for both transactions, and ensure that the total of $6,640 is successfully delivered to my USDC wallet address and my Cash App account without any further delay. I also ask for a clear written explanation of the cause of this issue so that I can have assurance regarding the safety of my funds on your platform.
Hello! We understand why this situation raises serious concerns. Your request is currently being handled by the responsible department, and we have already forwarded it for accelerated review. At the moment, the delay is related to processing on the side of our payment partners. Your funds are not lost, and the team is doing everything possible to complete the transfers as quickly as possible. As soon as we receive updated information regarding both transactions, we will provide you with a detailed status update.
