On August 2, 2025, I submitted a withdrawal request via bank transfer to my Enpara account through 1Win, totaling ₺159,655. I received confirmation that the transaction was approved, and I was issued multiple reference codes: payvip-749921, payvip-749923, payvip-749925, and payvip-7499217. Despite this confirmation, none of the funds have been credited to my bank account as of now.
I haven’t yet reached out directly to either 1Win or Enpara customer service, aside from the automated message stating the funds would be transferred “as soon as possible.” However, a considerable amount of time has passed, and the money is still missing. This delay is causing serious inconvenience and financial anxiety.
I urgently request that 1Win investigate this issue and ensure the ₺159,655 is transferred to my Enpara account immediately. A clear update and resolution must be provided without further delay.
On August 7, 2025, at 18:26, I submitted a withdrawal request of ₺6,500 from my account on the 1win website to my Enpara bank account. All my account details and documents are fully verified and accurate, yet despite the time that has passed, the transaction has still not been processed. I contacte...
On September 17, 2025, I submitted a ₺2,449 withdrawal request through the Express Transfer method on 1win. Normally, all of my previous withdrawals were processed within 15 minutes, but this time more than 1 hour and 30 minutes passed, and the money has still not been deposited into my account. On...
On August 7, 2025, I submitted a withdrawal request for 5,000₺ from my 1win account using the bank transfer/EFT method. In my transaction panel, the status shows as “completed,” yet the funds have not been credited to my bank account. I immediately contacted both the live chat support and the assis...
On October 25, 2025, at 18:30, I requested a withdrawal of ₺5,000 from my 1win account to my bank account. However, even after a week, the money has not been credited. The status of my withdrawal remains “in process,” with no error messages or updates. During this time, I contacted customer support ...
On October 25, 2025, at 1:16 a.m., I requested a withdrawal of $118 USD from the 1win platform to my Enpara bank account via bank transfer. It has now been six days, yet the payment has still not arrived, even though the transaction status shows “successful” in the system. I have used this same wit...
