On September 17, 2025, I submitted a ₺2,449 withdrawal request through the Express Transfer method on 1win. Normally, all of my previous withdrawals were processed within 15 minutes, but this time more than 1 hour and 30 minutes passed, and the money has still not been deposited into my account.
On the 1win website, the status of my withdrawal shows as approved, yet the funds have not reached my bank. I immediately contacted customer support to report the delay, but no solution was offered, and my money is still missing.
This is the first time I have experienced such an issue, and it has caused me significant inconvenience. My transaction reference number is 328193529.
I request that my ₺2,449 withdrawal be credited to my account immediately and that 1win ensures such delays do not happen again.
On 17.09.2025, I requested a withdrawal of 2,449 TL via express transfer on 1win. My transaction application number is pmnt-3636493. Even though 11 days have passed, my money has still not been deposited into my account. I have contacted 1win customer service multiple times, but I have constantly been stalled and no solution has been offered. My application has been showing as 'processing' for 8 days and there has been no progress. Also, this is the first time I have encountered such an issue and I have not been asked to provide any additional documents or take any further action. The withdrawal amount has already been deducted from my 1win balance.
I want my grievance to be resolved and my money to be deposited as soon as possible into my Garanti Bank account, to my IBAN starting with TR31.
On August 27, 2025, at 21:38, I submitted a withdrawal request of ₺2000 from my 1win account using the bank transfer method. The transaction reference number is 4316*. Even though 36 hours have passed and the system shows my withdrawal as “successful,” the funds have still not reached my bank accoun...
On October 25, 2025, at 18:30, I requested a withdrawal of ₺5,000 from my 1win account to my bank account. However, even after a week, the money has not been credited. The status of my withdrawal remains “in process,” with no error messages or updates. During this time, I contacted customer support ...
On September 30, 2025, at 12:38 a.m., I deposited ₺7,500 into my 1win account and then submitted a withdrawal request for ₺60,100. However, my withdrawal request still shows as “processing.” The amount was already deducted from my balance, but no payment has been made to me. When I contacted 1win c...
On September 4, 2025, at 05:43, I submitted a withdrawal request of 12,000₺ on 1win using the express transfer method. Even though two full days have passed, the money has not been credited to my bank account, and I received no explanation or update from the platform. I contacted 1win customer serv...
On July 21, 2025, I submitted a withdrawal request of ₺1,000 from the 1win Casino section to my bank account via wire transfer. Even though 25 days have passed, the payment has still not been made. This is not the first time I have faced such a problem with 1win. Previously, I had a similar issue w...
