I made a payment of ₹50,000 to my 1win account via UPI on April 4, 2026, at 04:02 PM using PhonePe by scanning a QR code. Although the amount has been successfully debited from my bank account, it has still not been credited to my 1win wallet.
After noticing that the balance did not appear, I contacted 1win support. They requested my full UPI ID, but on my PhonePe app the UPI ID is partially masked, and I am unable to view or share the complete ID. Despite this limitation, I have already provided my bank account statement along with the UTR/transaction reference number, which clearly confirms that the ₹50,000 payment was successfully processed from my account.
Even after submitting these documents, the issue remains unresolved, and the funds are still missing from my wallet. I request that this matter be investigated urgently and that either the ₹50,000 be credited to my 1win wallet or refunded back to my bank account immediately. I also expect a clear written explanation regarding the status of this transaction and how it has been processed on their end, especially considering that I cannot access my full UPI ID in the PhonePe app.
I made a deposit of ₹500 from my PhonePe wallet to my 1win wallet balance, but the amount has not been credited to my 1win account. In the 1win system the transaction is shown as cancelled, even though the money was successfully deducted from my PhonePe account. This transaction was done about 30 mi...
On 06/03/2026 I made a deposit of 5,000 INR to my 1win account via UPI. The amount was successfully debited from my bank, and I have the transaction proof and reference details, but the money has still not been added to my 1win balance. I contacted 1win customer support and was informed that this de...
I deposited ₹600 into my 1win account using PhonePe on 16 December at around 3:34, but the money has still not been credited to my 1win balance. The PhonePe payment was completed, and I have the details of the transaction. The PhonePe transaction ID is T2512161535063872803053, and the UTR number is ...
I am writing regarding a serious payment issue with my 1win account (ID: 356342077) that requires urgent attention. On March 31, 2026, at 4:47 p.m., I deposited ₹40,000 into my 1win wallet from India via UPI using the Paytm app. The amount was successfully debited from my bank account, but it has s...
On January 28, 2026, I made a deposit of ₹9,800 via UPI to my 1win account. The payment was successfully completed on the payment page, but the balance was never credited to my gaming account. Although the money was deducted from my account and the transaction shows as successful, my 1win account s...
