I Deposited Money on 1win but Never Received It in My Account for 15 Days

Abdullah
July 16, 4:42 am
71

I deposited money into my 1win betting account, but the funds never showed up. I contacted customer support multiple times, and each time they gave me the same excuse: there’s a technical issue, and the money will be credited within 1 to 7 days. That would be frustrating enough—but now it’s been over 15 days, and my money is still missing.

Every time I reach out, they just copy and paste the same scripted response with no real solution or explanation. This is not the first time either—on a previous occasion, they also failed to pay out my winnings, which raises serious questions about how trustworthy this site really is.

I am tired of waiting and being ignored. I demand an immediate resolution and the return of my deposit. If this doesn’t get resolved soon, I’ll be taking further action. This kind of negligence is unacceptable from a platform handling real money.

July 28, 1:59 pm (12 days after complaint)
August 01, 3:29 pm

Hello! The deposited amount has been transferred to your game balance. You can check this information in the 'Details' section on our website. Regards, the 1win team.

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