I Deposited Money on 1win but Didn’t Receive It—They Say It’s Still Pending

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Eyup
July 15, 2025 1:49 pm
76

I deposited money into my 1win account, but it hasn’t shown up. At first, they told me to wait 24 hours. When I questioned why it would take so long, they pushed it further, saying it was a payment system issue and that now it could take 1 to 7 days for the funds to be processed.

That’s already frustrating, but what’s worse is that there’s no real customer service. There’s no one to speak to who can actually help. I keep getting the same copy-paste answers, and no one takes responsibility. My money is supposedly “pending,” but it’s been too long, and I’ve received no updates or resolution.

I expect 1win to credit my deposit immediately. This delay is unacceptable, and I’m tired of being ignored. If nothing changes, I will escalate the issue further. I trusted this platform with my money—now I just want it back.

July 28, 2025 2:01 pm (13 days after complaint)

Hello! The deposited amount has been transferred to your game balance. You can check this information in the 'Details' section on our website. Best regards, 1win team.

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