5
Resolved

I Can’t Get My Money From 1win – Withdrawals Stuck Pending

I Can’t Get My Money From 1win – Withdrawals Stuck Pending
Aldo
Aldo
1win
April 27 1:28 AM357
Aldo's Thank You Message
got my withdrawal a few hours after posting this complaint. The money finally arrived in my account today. It took longer than expected, but they processed it eventually without any other issues

I have been experiencing a serious issue with 1win regarding my recent withdrawal requests. Two withdrawals with a combined total of over $1500 that I requested via the phone number transfer method have been stuck in “Pending” status for 2 days with no progress, even though the transaction history clearly shows that both withdrawal requests were submitted successfully. During this period, I contacted customer support multiple times, but I only received generic replies such as “please wait,” without any clear explanation of the reason for the delay or a concrete timeline for when my withdrawals will be processed. This situation is very frustrating, especially considering that deposits are processed instantly on the platform, while my withdrawals are left pending without transparent information. I have successfully withdrawn money from 1win before, so this problem is unusual and worrying. My User ID is 36996279. I request that my two pending withdrawals, totaling over $1500, be processed as soon as possible and that this issue be resolved without any further delay.

April 27 12:12 PM (10 hours after complaint)

Hello! We understand your concern regarding the withdrawals. To check the status of your transactions in detail, we’ll need your gaming ID. Once we have this information, we’ll be able to investigate and update you on the outcome. Sincerely, the 1win team.

Aldo
Aldo
April 28 11:23 AM

got my withdrawal a few hours after posting this complaint. The money finally arrived in my account today. It took longer than expected, but they processed it eventually without any other issues

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