Disconnected Gaming and Missing Deposits at 1win

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Ramazan
January 02, 2024 9:19 pm
1,396

Three days ago, I deposited money from my bank account, but despite deducting from my account, the funds never made it to my gaming account. Live support gave me a seven-day ultimatum. I reached out via email, and they claimed the money had transferred. I'm addressing this publicly; the money hasn't reached my account. As a VIP user, this situation is absurd. Please check account ID 22508345. Everything is visible—when was the last deposit, when did I last play; it's all there. You have all the data.

January 24, 2024 11:38 am (21 days after complaint)

Hello! The deposit is credited to your game balance. You can find this information in the “Details” section on our website. We apologize for any inconvenience caused. Regards, 1win team.

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