1win Paytm Deposit Not Credited For Weeks

I deposited two amounts—₺12,000 and ₺24,000—but after three weeks, nothing has been credited to my 1win account. I’m a VIP customer, and every time I contact support, they claim the payment was made to a third-party provider, which is false because I followed their Paytm payment instructions exactly. I’m exhausted from chasing them for weeks and demand that my total ₺36,000 be credited to my 1win account immediately. My gaming ID is 19708***, and I expect a quick resolution without further delay.
Progress
I need my money right now

My deposits

My deposit issue
Hello! We understand your frustration. After reviewing the receipt you provided, we did not find any active requests to fund your gaming account. If you do not have another gaming account, this may mean that the transfer was made to third-party account details not linked to your account. In that case, the deposit cannot be activated. We recommend that you carefully check the details before making any transfers and, if necessary, contact support via chat for further assistance.

