Deposits Missing After Successful Capitec Card Payments
I am writing to report a failed deposit issue between my Capitec bank account and my 1win account and to request that the missing funds be credited as soon as possible. On 4 June 2026, I made two separate card deposit attempts of R50 each from my Capitec savings account to my 1win account (username: KPgSXXVX***, ID: 365479***). The first transaction was made at approximately 09:33 and the second at around 09:45. In both cases, the amounts were successfully deducted from my Capitec savings account, but they have still not reflected in my 1win account balance on the app. I have payment proof and transaction references from Capitec confirming that both R50 payments were completed and deducted. Despite this, my 1win balance has not been updated to include these deposits. I request that my 1win account be urgently credited with the missing total amount of R100 based on the completed transactions and the proof of payment that I can provide, or that you otherwise resolve this issue as soon as possible.
Hello! Thank you for reaching out regarding the issue with your deposits. We understand how frustrating this can be, and we appreciate your patience.Your deposits of R50 each were successfully credited to your 1win account, as confirmed by our records. If the funds are not reflecting in your account balance, we recommend checking your transaction history within the app for any discrepancies.If you still cannot see the deposits, please provide us with the payment proof and transaction references from your Capitec account, so we can further investigate the matter.Thank you for your understanding, and we are here to assist you in resolving this issue as quickly as possible!
