1win Withdrawal Not Received

Laksh · 2025-12-22T01:21:29+03:00

I am using 1win from India under game ID 61054278, and recently requested two withdrawals that have still not been credited to my bank accounts. One withdrawal of 21,000 was requested on the 18th, and the other withdrawal of 35,000 was requested one day ago. Both are still showing as “pending” in the system, and the money has not arrived in my Central Bank and HDFC Bank accounts. I contacted 1win customer support several times about these pending withdrawals, but they keep giving the same answer that my request has been moved to the team, without any clear explanation of the delay or a solution. I request that both withdrawal amounts be immediately credited to my respective bank accounts and that I receive a clear explanation for this delay. If possible, I also expect appropriate compensation for the inconvenience caused.

1win

Hello! We have reviewed your account and can confirm that both withdrawal requests are currently in progress. The withdrawals for 21,000 and 35,000 are under standard processing and remain in the “pending” status while checks with the payment providers and banks are ongoing. Such reviews may take additional time depending on the verification and processing stages on the provider and bank side. Both requests are registered in the system, have not been cancelled, and continue to be handled according to the established procedure. Once the review is completed, the status of each withdrawal will be updated accordingly in your account. The situation is under control, and no further action is required from you at this stage.

1win

Hello! Thank you for reaching out to us. After reviewing your account, we can confirm that both of your withdrawal requests were canceled and the funds have been returned to your 1win account balance. We understand the inconvenience this has caused and apologize for any confusion. Unfortunately, sometimes withdrawals can be delayed or canceled due to various reasons. If you still wish to proceed with the withdrawal, please feel free to initiate a new request. We will monitor the process closely and do our best to ensure a smooth transaction.