1Win Withdrawal Missing - Ticket Closed Without Solution
My 1win ID is 345527***. I requested two bank transfer withdrawals of 50,000 INR each to my IDFC Bank account on April 8 and April 9. Only one 50,000 INR payment has reached my account, while the second is still missing. My bank statement clearly shows a single credit, and my 1win withdrawal history confirms both transactions. I contacted support and opened ticket PAYVIP-1353803, but it was closed without any explanation or solution. I expect a proper review of my case, the missing 50,000 INR to be credited, and a clear reason for closing my ticket without resolving the issue.
Hello! Regarding your ID , we sincerely apologize for the delay and any confusion regarding your withdrawal. Your case concerning the missing 50,000 INR from your April transactions is currently under active review by our senior financial specialists. We have reopened the investigation into ticket PAYVIP-1353803 to determine why it was closed prematurely and to trace the exact status of the second transfer with our banking partner. Since you have already provided your IDFC Bank statement and withdrawal history, our team has all the necessary evidence to coordinate with the payment gateway and resolve this discrepancy. Please be assured that your funds are safe, and we are working to ensure the missing amount is either credited to your bank account or returned to your game balance as soon as the technical audit is complete. We appreciate your patience while we finalize this priority investigation.
Hello, my ticket is still marked as closed, and the funds have not been credited to either my bank account or my 1win account.
I still have not received my money. Please help. What more proof do you need from me?
It’s been many more days and still no resolution from 1win. I haven’t received even a single reply after that.
