1Win Withdrawal Marked Successful but Money Not Received
I made a withdrawal request of 6,000 from my 1win account to my Bank of Baroda bank account on 30/12/2025. In the 1win system, the withdrawal status is showing as “successful”, but the money has still not been credited to my bank account. Despite this status, my Bank of Baroda account balance has not changed and the amount has not been received. I contacted 1win customer support about this issue, but I have not received any response from them so far. I request that my 6,000 withdrawal either be transferred to my Bank of Baroda account without any further delay or, if this is not possible, that the amount be refunded to my 1win balance and the situation clarified in writing.
Hello! Thank you for your message. We understand your concern regarding the withdrawal. At the moment, your withdrawal request is still under review and in progress. Although the status in the system is displayed as “successful,” in some cases the final credit to the bank account may be delayed due to additional checks on the side of the payment provider or the receiving bank. The situation has been forwarded to the relevant payment specialists for verification. If it is confirmed that the transfer cannot be completed, the funds will be returned to your 1win balance automatically. You will be informed as soon as there is an update. No additional action is required from you right now. Thank you for your patience and understanding while the review is ongoing.
Hello! We have reviewed your withdrawal request. The withdrawal has been successfully processed and sent to the specified account. If the funds have not been received on your end, we kindly request that you provide a screenshot of the response from your bank and a bank statement covering the period from the withdrawal date to 02/01/2026 via live chat. This will help us investigate the issue further and work toward a resolution. We are committed to resolving this situation as quickly as possible and appreciate your cooperation in providing the necessary information.
