1Win Withdrawal Fails Repeatedly And Refunds Instead Of Paying Out
I am writing to raise a complaint about repeated problems with withdrawals on 1win via IMPS. Within the last 30 hours, I have tried to make two withdrawals, both of which were cancelled. In addition, one of my withdrawal requests has been stuck in “pending” status for around 7 hours without any progress or clear information. My 1win game ID is 336239182. Because of these issues, I contacted 1win customer support both through the app and on Telegram. In the app and on Telegram, I was told to send an email, which I did, but I have not received any reply to my email. On Telegram, I was also told that the issue would be looked into, but so far, nothing has been fixed, and my withdrawals are still not being processed properly. I request that my withdrawal be successfully processed to my bank account without any further delay, or that a clear and permanent solution be provided so that I can withdraw my funds safely and without repeated failures. I expect this issue to be resolved as soon as possible, and my funds to be made available to me without any further problems.
Hello! Our team is already looking into your request. Please allow some time for the review, and we will provide an update once it becomes available.
Hello! Please complete the verification process to confirm your identity by sending a request. Once the verification process is complete, you will receive an email notification and your withdrawal options will be restored. Please note that verifying your account can take between 14 and 30 days according to our terms and conditions. Until verification is complete, withdrawals are temporarily restricted in accordance with clause 11.3 of the Terms of Use. Thank you for your understanding.
However, my account dashboard shows that the data is verified, so I do not understand whether this is a technical issue or something else. I have already sent an email with my documents, as advised, to [email protected]. I expect this issue to be resolved as soon as possible.
Hello! We are glad to confirm that your account has been verified successfully. We see that there is currently one withdrawal request on your account which is being processed. If the withdrawal takes longer than 24 hours, please contact our support team in chat. We will be happy to assist you.
THANK you so much for helping me out
Hello! Thank you for updating us on the situation. We are glad to hear that everything has been resolved. If you have any further questions, our support team will be happy to assist you.
