I am a VIP client of 1win. On December 21, a call with a personal manager was scheduled for the afternoon. I freed up time in advance and adjusted my schedule; however, at the appointed moment, the call did not take place. At the same time, I did not receive any notification about cancellation or postponement, nor any explanation afterwards. As a result, personal time was lost, and expectations from VIP service were not met. Additionally, I contacted the support service, but I have not received a response at the moment.
1Win refuses to grant the promised free spins, first telling me to wait for later hours and then claiming they had expired. Even though they called me during the day and said there was a 7-day deadline, they delayed it by saying "later hours" and then rejected it, stating it had expired. Why is an e...
I’m a VIP member on 1win betting site, and my user ID is 311836512. On July 24, I deposited ₺80,000 into my account and shortly after requested a withdrawal of ₺162,000. It’s now been over 15 hours, and my withdrawal is still pending. This delay is completely unacceptable, especially for a VIP playe...
A few weeks ago, I made a deposit on 1win, but the funds have yet to be credited to my account. When I contacted live support, they asked for the transaction time and receipt, which I promptly provided. They assured me the issue would be resolved within 1 to 7 days, and that I would receive an updat...
As a VIP user on 1win, I deposited money 8 hours ago, and it still hasn't been credited to my account. This is damaging my trust in the platform. I'm being told to wait 24 hours, which is unacceptable. My ID is 22508345. I've sent emails and received no response. I expect this issue to be resolved i...
Due to the irresponsibility and indifference of 1win's customer representatives and my personal VIP manager, I will no longer be investing in the site. No matter what, I cannot connect with the representatives. I have had an ongoing issue since the 5th, and they seem to be doing everything they can ...
