I am a VIP member of 1Win and I am writing because my funds and agreed VIP benefits have not been handled properly. On 26 March at around 1:07 a.m., I made a deposit with the number PAYVIP-1326886, and since then a total of 5,500 has been stuck without being credited or withdrawn successfully to my account ID 347699***. For the last 7 days, every time I contact support and my account manager, I receive the same reply that the Finance Department is “checking” and that the payment provider is being contacted, but there is no real update, no time frame, and no resolution. They even shared a link to follow the status, but nothing concrete has changed and my money is still not available to me. In addition to this, my account manager had clearly informed me on calls that I would receive a loss bonus every Saturday, and this was presented to me as a regular benefit. Despite this, the Saturday loss bonus has not been added at all, even though I have already lost more than several lakhs on the platform, and I have not been given any proper explanation. As a VIP member, I expect much more transparent and timely handling of my funds and bonuses. I request that my stuck amount of 5,500 be resolved and credited or withdrawn without any further delay, and that my pending Saturday loss bonus be calculated based on my total losses and added to my account as per the commitment, along with a clear explanation for this delay and lack of updates.
I made a deposit of 5,000 Rs to my 1Win account on 14 February at around 7:46 pm using the Paytm UPI method. The amount was successfully debited from my Paytm, and the transaction shows as completed with UPI/transaction ID 200144066112, but the money has still not been credited to my 1Win balance. I...
I’m a VIP member on 1win betting site, and my user ID is 311836512. On July 24, I deposited ₺80,000 into my account and shortly after requested a withdrawal of ₺162,000. It’s now been over 15 hours, and my withdrawal is still pending. This delay is completely unacceptable, especially for a VIP playe...
I recently won a bet on 1win, but my withdrawal has still not been processed. My account ID is 63329***, and my withdrawal request reference number is pay***-755***. I submitted my payout request yesterday, and when I contacted customer support, they confirmed that my request had been forwarded for ...
On 06/03/2026 I made a deposit of 5,000 INR to my 1win account via UPI. The amount was successfully debited from my bank, and I have the transaction proof and reference details, but the money has still not been added to my 1win balance. I contacted 1win customer support and was informed that this de...
On February 15, 2025, I deposited ₺2750 into my 1win betting account, yet the money never appeared in my account. For the past week, I’ve been given the same excuses over and over again. Customer support keeps telling me that the payment provider hasn't transferred the funds, which is clearly a lie....
