1Win VIP Deposit Not Credited
I am a VIP member of 1Win and I am writing because my funds and agreed VIP benefits have not been handled properly. On 26 March at around 1:07 a.m., I made a deposit with the number PAYVIP-1326886, and since then a total of 5,500 has been stuck without being credited or withdrawn successfully to my account ID 347699***. For the last 7 days, every time I contact support and my account manager, I receive the same reply that the Finance Department is “checking” and that the payment provider is being contacted, but there is no real update, no time frame, and no resolution. They even shared a link to follow the status, but nothing concrete has changed and my money is still not available to me. In addition to this, my account manager had clearly informed me on calls that I would receive a loss bonus every Saturday, and this was presented to me as a regular benefit. Despite this, the Saturday loss bonus has not been added at all, even though I have already lost more than several lakhs on the platform, and I have not been given any proper explanation. As a VIP member, I expect much more transparent and timely handling of my funds and bonuses. I request that my stuck amount of 5,500 be resolved and credited or withdrawn without any further delay, and that my pending Saturday loss bonus be calculated based on my total losses and added to my account as per the commitment, along with a clear explanation for this delay and lack of updates.
Please check this. I was assigned a confirmed bonus, but now it has been removed. Please review and fix this issue.
Hello! After reviewing your account, our specialists require some additional details to continue processing your request. Please reach out to your personal manager and provide a new bank statement. We also ask that you specify the period during which your bonus was not credited. Kindly note that personal bonuses can only be issued by your personal manager. Thank you for your cooperation.
Hello team, all screenshots have already been shared multiple times along with the bank statement (more than 7 times), yet they are still unable to process it and keep saying they are checking, only repeating the same response for the last 7 days; the full bank statement, payment screenshots, and everything required are attached. Please note that I was informed I would receive the bonus in the first week of January when I was added as a VIP client, but since then there has been no update, no bonus added, and only fake promises from the manager’s side. I am a VIP member, and if this is the level of service you provide, how can other customers trust and continue playing easily? There have been multiple chats, but my concern is still not understood, and the chat support team keeps responding in an unhelpful and unclear way.
From January until now, the bonus for my losses that was promised by your AM is still pending, and currently no AM is assigned to me and no bonus has been added.
Hello! We kindly ask you to contact your account manager again and send them your latest bank statement and a screenshot of the bank’s response. Our support team will be happy to assist you as soon as they receive this information. We have also checked the bonus information and can see that you have not met the conditions for receiving the weekly cashback. You can find out more about these conditions on our website in the ‘Free money’ section – ‘Weekly cashback of up to 30% at the casino’.
Hello! Please note: we do not make outgoing calls. To clarify the information, please specify the period for which the bonus was not credited or was credited incorrectly. This will help our specialists to carry out the verification.
