1win Balance Not Updated or Refunded
I made a deposit of ₹300 to my 1win account using the UPI payment method on 14 April at around 3:47 p.m., but the amount has still not been credited to my 1win balance. The payment was sent via UPI from the account 7340744987@fam to the UPI ID 12197991250@okbizaxis, and the transaction reference/ID is FMPIB5165257816. Since the money has been successfully debited from my bank account but is not visible in my 1win account, I am facing difficulties using your services. I request that this missing ₹300 deposit either be promptly credited to my 1win account or refunded back to my bank account linked to the above UPI as soon as possible. I expect a clear explanation of why this issue occurred and a quick resolution.
Hello! We see why this situation is concerning. At the moment, such transactions may still be in processing on the payment provider’s side. To check the status in detail, please share your gaming ID. This will allow us to locate the transaction and provide a precise update on what’s happening. We’ll review it and get back to you with the next steps as soon as possible.
