1win Spin Wheel Didn’t Credit One Bitcoin Win To Account
I am writing regarding my 1win account with ID 87603***. On 30 November, I won 1 Bitcoin on the 1win Spin Wheel feature, but this winning has not been credited to my account balance. As soon as I noticed that the Bitcoin was not added, I contacted support through the casino section of the app. Instead of resolving the issue, they asked me for a screenshot of the winning. However, there is no transaction history or record in my account for this win, so I cannot provide a screenshot of something the system itself failed to record. This situation is very upsetting, especially considering that I have deposited almost 300,000 on your platform and have placed my trust in your games and services. I kindly request that you urgently review my account, check the result of the 1win Spin Wheel for user ID 87603*** on 30 November, and credit the 1 Bitcoin that I legitimately won. If for any reason you believe this cannot be done, I expect a clear and detailed written explanation based on your system logs. I want this issue resolved fairly and as quickly as possible.
Hello! Our specialists are currently clarifying the details of your question—your request has been forwarded for additional verification so that we can properly understand the situation. Once all the information has been confirmed, we will be able to move on to the next step and help you resolve the issue. We are awaiting the results from the relevant department.
Hello! We have checked the information on the user's account. According to our data, no attempts to participate in the 1win Spin Wheel were made on this account, and no corresponding actions were recorded. Therefore, the specified winnings could not have been received using this account. If you have additional information or screenshots, please send them to us for re-verification.
