1
Subashree is completely dissatisfied with the result

1win Denied Verified Bitcoin Spin Wheel Win After Confirmation

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Subashree
November 12, 2025 11:32 am
683

1win officially confirmed my 1 Bitcoin win from the spin wheel multiple times, assuring me that their team was working to credit the amount. Even my personal manager from 1win cross-verified and confirmed my Bitcoin winnings. However, a few days later, they suddenly claimed that I had never won, despite their own team previously verifying all the proof and confirming it with my name mentioned. Their support team now fails to respond properly, which is a serious violation of international gaming standards and a major breach of trust.

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December 12, 2025 7:05 pm (1 month after complaint)

Hello! We have sent you a detailed response with the results of the check to your email address. Please check your inbox — if you don't see the email there, be sure to check your spam folder. If you have any further questions, we are here to help!

Subashree
Subashree
December 12, 2025 7:25 pm
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As you stated in your July 23 update that I won only 10 1win coins, I would like to clarify that all confirmations of my Bitcoin win were communicated after July 23. This was confirmed without any doubt, as clearly shown in the attached evidence, where numerous 1win chat support agents and my former personal manager Diksha officially confirmed my Bitcoin win. Agents including Aarya, Anisha, Marina, and James have recently and formally confirmed this, with clear names, dates, and times recorded after the July 23 update. If needed, I can also provide screen recordings showing the full process, from logging into the website to receiving confirmation from support agents. If I had only won 10 1win coins, there would be no explanation for 39 official confirmations of a Bitcoin win. Even after the July 23 update, I was told 19 times, including by my personal manager Diksha, that all reviews were complete, no further proof was required, and that the BTC win was confirmed and pending credit. I hold documented evidence of all confirmations, including agent names, dates, and explicit promises. Misinformation may occur once or twice, but not 39 times, including confirmations from five official agents, VIP support, and a VIP manager assigned to my account, who also confirmed the Bitcoin win after July 23. You stated that chat support agents are trained to provide accurate information, so I ask that you act accordingly and do not attempt to mislead me. Please review the attached PDF evidence and respond directly to the confirmations issued by the 1win team, resolve this matter publicly and promptly, and note that this situation constitutes a violation of Articles 11, 12, and 13 of the Curaçao Gaming License Authority guidelines, as detailed in the attached draft complaint and supporting proofs.

Subashree
Subashree
December 12, 2025 7:35 pm

Please provide a proper explanation for all the confirmations officially given by your 1win team members and my personal manager after your incorrect email update stating that I had not won Bitcoin. How can something that was officially and clearly confirmed multiple times, with specific names mentioned and no room for doubt, be changed later? Not just once, but even after your final update, I received 19 further confirmations that I had won the Bitcoin and that the team was working on crediting it. This behavior causes users to lose trust in 1win, and I sincerely request that you act as you did before. I understand that mistakes can happen, but a responsible company corrects them and regains respect. Please do not give a generic response; address all the attached proofs and every BTC win confirmation you provided, credit my Bitcoin as promised, and you will restore trust and respect.

December 13, 2025 10:06 pm

Hello! We understand that you may have questions if your expectations were different, so we are ready to answer them at our official email address. Let's figure it out together!

Subashree
Subashree
December 14, 2025 7:32 pm

Reply to the statements and confirmation of bitcoin made my your 1win official team and credit my bitcoin 🙏🏻.please don't cheat innocent players of your platform and I'm a vip player also inspite of it I'm getting my justice Denied without proper reasons that too even after 39 official BTC win confirmation

Subashree
Subashree
January 11, 10:28 am
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1win is cheating it's players by acting as genuine in public but they continue to not respond to what they actually confirmed officially. Provide the valid explanations for what you confirmed officially and respond to the proofs of chats with all the information available regarding my BTC win Aarya,Anisha,marina,James are some of the agents who confirmed my win of bitcoin Personal manager Diksha also confirmed from 1win Without winning no one will confirm the bitcoin win and say all are checked and team is working to credit it and then cheat by asking something without even properly mentioned such condition and not requested for any other winnings . If such a screenshot is so important why was such conditon not mentioned properly and without screenshot how did your team check and say that condition manually that bitcoin win is confirmed?? Reply to the proofs and confirmation of bitcoin attached If you can't accept the screenshot of 1win officially confirmed chats with all details then how can you accept the uninformed BTC win screenshot from the same site??which emerged suddenly to cheat what you already confirmed Solve this in public

Subashree
Subashree
February 01, 8:23 am

1win Answer

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