1win Restricted My Account for Being Underage Despite Being Over 18
I am writing to complain about the unfair restriction placed on my 1win website account on 6 June due to alleged underage gambling. I had only been using the website for one day when my withdrawal ability was suddenly restricted with the explanation that the account was underage, despite the fact that I am over 18 years old. After this restriction, I contacted 1win customer support to clarify the situation and to resolve any age‑related concerns. Instead of offering a verification process or a clear solution, I was informed that I can no longer access their site again. This response is unacceptable, especially considering that I am of legal age and willing to verify my identity and age if required. My main expectation from 1win is to be allowed a full withdrawal of my account balance and for this restriction to be reviewed fairly in light of my actual age. I request that my case be reconsidered, my rightful funds be paid out in full, and that I be provided with a clear explanation of the basis for this restriction.
Hello! We understand why this situation raises concerns. At the same time, we follow strict age and security standards — only users of legal age are allowed to use the platform. If the security system records a violation related to this rule, we cannot review it through public support channels. In this case, further communication is available only through the security department email, where the situation can be checked in detail and additional verification may be requested if necessary.
