1win Locked My Account Over an Age Restriction Flag Despite Me Being of Legal Age
I am writing regarding a problem with the verification of my 1win account registered with the email address ranjitmahato21****@gmail.com. On May 31, 2026, my account verification failed because I mistakenly submitted incorrect documents, and since then, my account has been restricted for several hours. I have deposited money into this account several times, and at the moment there is a balance of 4,799 naira in the account, as well as some open bets in Lucky Star that are still active. When I contacted your support, I was informed that the rejection was due to an age restriction. I would like to state clearly that I am over the legal age and that the new documents I am ready to submit prove this. I kindly request that you reset the verification process for my account, allow me to upload the correct documents, and then reopen and reactivate my account after checking them, so that I can access my balance and my open bets and continue using my account normally.
Hello, Thank you for reaching out regarding the verification issue with your 1win account associated with the email address . We apologize for any inconvenience this situation has caused. To assist you further, we need your account ID. Please provide your account ID so we can reset the verification process and allow you to submit the correct documents. Once we receive the necessary information, we will expedite the review and work to reactivate your account, ensuring you regain access to your balance and any active bets. We appreciate your patience and look forward to resolving this matter quickly.
